Please read the following sections below in order to learn more about how to pack your belongings and to understand how we calculate your estimate. 

How Was your Estimate Calculated?
Our estimates are based on a Table of Measurements. We take each customer's item list and put it into our move calculator and a weight is determined based on the items entered. Once we have an estimated weight, a price is given based on the distance between your pick-up and delivery cities. Prices are determined using the 400N Household Goods Relocation Tariff Calculator. The price we give includes the following:

• Gas, taxes, tolls and mileage
• Loading and unloading
• Disassembly and reassembly of standard household items
• Basic insurance valuation of $0.60 per pound article
• 1 month free storage
• Padded moving blankets for all items
• 5 free medium boxes

Estimates can vary in price depending upon a few factors.

• Weight: The truck that will be moving you is weighed prior to arriving at your home or pick-up location. A weight slip is given to the driver which covers the truck plus any other goods that were on it at the time. The truck then proceeds to your pick-up location where your items are loaded onto the truck. After leaving your pick-up, the truck must check back in to the weigh station where a second weight slip is given to the driver. The difference between the two slips is the weight of your shipment. Having more weight than estimate will result in payment for additional weight (if any). If less weight is determined, there is no reduction in price.
• Packing Materials: These packing materials can be purchased and performed by you prior to move date or can be provided on the day of your move. Prices are charged per item use.
• Storage: Our free month of storage is included for customers who elect to have their items stored in one of our secure warehouses. Please note that storage does not have lock and key access and is not necessarily in your delivery city. Customer must specify their request to receive the first month storage free at time of reservation. Failure to notify your sales person or our dispatch department of the storage need will result in customer paying for a local storage facility until such time customer calls or dispatch department to request delivery.

Make sure you review your item list carefully and update your item list if there are any changes to be made 3 business days before your move. You can expect to pay more if you ask the movers on move day to add any articles to your shipment. Please note that on move day, if your estimated weight is lower, no reduction will be given. 
 

Insurance Coverage
All licensed moving companies include liability insurance for state to state move estimates. The liability coverage is very low: $0.60 per pound per article. As an example,

if a large screen TV is damaged in transit, you will only receive $0.60 per pound. 
 
Our Move Specialists always inform our customers to purchase 3rd party insurance for loss, damage and full replacement coverage. These are your personal goods that you have spent time and money collecting after all. We recommend www.movinginsurance.com. You can pay with a credit card for full valuation insurance coverage right through their web site without even talking to anyone, which should take about 20 minutes of your time. 
 
Extra Costs, If Any 
Extra costs, such as long carry charges, stair charges, shuttle charges, piano packing and handling, motorcycle transport, packing materials, crating items, etc. occur.

• LONG CARRY: The first 75ft between the loading area and the truck is free. A one time charge of $1.00 per foot over 75ft will be assessed if there is extra distance to be covered by the movers.
• STAIR CHARGE: Stair charges can apply after the first 13 steps at both pick-up and delivery locations are covered. The next 13 steps are charged at a one time $75.00 flat rate per flight. This is charged for all flights after the first flight of stairs.
• SHUTTLE CHARGE: In some cases where the moving truck cannot park within 200 feet of the home/business/apartment, a one time charge will be assessed and can range from $300-$700 depending on the size of the move. The event of a shuttle is very rare and exists usually in the San Francisco area and also on remote mountain top locations. 
  

 
General Terms of Service 
A.S.A.P. Van Lines Moving & Storage is a fully licensed and bonded company with the Department of Transportation. 
 
Although A.S.A.P. Van Lines provides pick up dates, the pick up date is always estimated due to factors including, but not limited to: weather conditions, traffic conditions, road conditions, mechanical failure, DOT inspections, delays by other customers, act of God, etc. Due to these circumstances, A.S.A.P. Van Lines Moving & Storage cannot guarantee the exact pick up date or time of day. However, A.S.A.P. Van Lines Moving & Storage will make every attempt to pick up customer on pick up date, or within a reasonable amount of time before or after within a span of seven business days of original estimated pick up date. 
 
Acknowledgement of Acceptance of Invoice Confirmation 
A deposit of any amount, whether in credit card, check, or other form of payment is acknowledgement of the customer's acceptance of the Terms of Service and Cancellation Policy regarding their order for service. 
 
Forms of Payment 
Payment schedule for moves are as follows: 20%-25% of estimate must be paid upon booking. This can be paid by Visa, Master Card, Visa or Master Card debit card, or check by phone. The 2nd payment must be paid by credit card (Visa, Master Card, Visa or Master Card debit card, check by phone, money order, personal check, or cash. The 2nd payment amount is 50% of the outstanding balance. There are rare occasions where credit card may not be used on the 2nd payment due to technical issues (wireless billing network or other issues). Please be aware that you should have available personal check, company check, or cash if need be. The final payment of 50% of the balance must be in clear funds (Postal Office money order, cash). 
 
Cancellation Policy 
Our cancellation policy is as follows: Each potential customer who receives an estimate and makes a deposit will receive no refund upon cancellation. Deposits are considered a good-faith attempt to secure ASAP Van Lines as their desired carrier for the shipment of their household goods. Customers are free to put their move on hold and move any time within a 2 year time period at the exact price they are reserved for. Customers are permitted to switch their move date free of charge depending upon availability and ASAP will be glad to accommodate these changes.